
Visitor FAQsYou’ve Got Questions, We’ve Got Answers
Thank you so much for your interest in Exploration Place! We have compiled and categorized some of the most Frequently Asked Questions (FAQs) with helpful answers for you to review. If you do not see one of your questions answered, you may contact us by phone at (316) 660‑0600 or contact us online.
Birthday Parties
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Where are birthday parties held in the museum?
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Can I bring a cake into the museum for the party?
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Do parents and siblings count toward the 30-person capacity?
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Can we decorate the room for our party?
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Do you have birthday party invitations I can use to invite guests?
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What if I have more than 35 people on my guest list?
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Who do I contact if I have questions or need help on the day or weekend of my party?
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What if I need to cancel my party?
Facility Rentals
General Questions
Memberships
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When does my membership become active?
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How do I buy a gift membership?
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Will you send me something with my gift membership that I can wrap up and give?
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What happens if my membership isn’t ready for renewal yet?
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How many people are included on a membership?
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I’m a grandparent. Can I purchase a membership that allows me to bring my grandchildren in for visits?
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What is the difference between Family and Premium?
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What is the difference between Premium and Traveler?
Summer Camps
General Questions
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What ages are included in summer camp?
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What are camp dates?
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What time does camp start? What time does camp end?
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Can campers arrive early or stay late?
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Can I add Before or After Care in the middle of the week?
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Can I add Before or After Care for just one day?
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Can I pick up any time I want?
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My camper has a dentist appointment. What do I do for late arrival or early departure?
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What services are provided with Before and After Care?
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Can my camper switch camps?
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My camper is unable to come to camp for the week we signed up. What is your refund policy?
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Do campers leave Exploration Place?
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Do campers spend any time outside?
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When is it too hot or too cold to go outside?
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What should my camper bring and wear to camp?
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What should my camper leave at home?
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My camper left a lunch box. Do you have lost and found?
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My camper has special medical or behavioral needs. Whom do I contact?
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How do I reach the camp director?
Group Assignment and Classroom Questions
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What do I do if I need to speak to my camper’s teacher?
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Who is my camper’s teacher?
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Where are the camp classrooms?
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Can siblings be in the same class?
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Can my friend’s son and my son be in the same class even though they’re not the same age?
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Are the lesson plans available for me to look at?
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How many campers are in each class?
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Do campers go to the exhibits?
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Do campers go to The Dome every week?
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Do campers get to see a Live Science Show every week?
Lunch, Snacks and Drink Questions
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Does my camper need to bring a lunch?
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Can campers get lunch at the snack bar?
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Can I bring my camper a lunch?
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Can I eat with my camper?
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Does my camper need to bring a snack?
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Can my camper bring a water bottle?
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Where do campers eat lunch?
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Can my camper share their lunch with a friend?
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What about allergies?
Registration Form Questions
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Do I have to fill out the Model Release form?
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Do I have to fill out the consent and disclosure form? Can you email the form (I’m very busy)?
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Do I have to fill out all of these forms? There are so many!
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Do I have to fill out forms for every week of camp?
KidCheck Questions
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What is KidCheck?
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How do I use KidCheck?
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What if I lose my KidCheck code?
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Can I give my code to anyone?
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What if someone needs to pick up my camper who isn’t on the approved list on the camper consent form?
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Can my camper’s sibling pick up their younger sibling?
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Can my camper check-in or check-out without an adult?
COVID and Illness Questions
Digital Discovery Camp
General Questions
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When is summer camp?
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What time does camp start? What time does camp end?
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What ages are included in Digital Discovery Camps?
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What equipment will my camper need?
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Where is camp?
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How do I get my Zoom code?
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My camper is unable to come to camp for the week we signed up; can we have a refund?
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How do I reach the camp director?
Classroom Questions
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What do I do if I need to speak to my camper’s teacher?
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Who is my camper’s teacher?
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Are the lesson plans available for me to look at?
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How many campers are in each class?